Data Retention and Deletion Policy
Effective date: March 31, 2026
This policy explains how NuFocus retains data and what happens when a user deletes an account.
1) Retention principles
NuFocus keeps data only as long as needed to:
- Operate core features
- Maintain reliability and security
- Meet legal obligations
2) Data categories and retention approach
Account/profile data:
- Retained while account is active
- Deleted after account deletion request, except where legal/security retention is required
Focus session and stats data:
- Retained while account is active for history, streaks, and leaderboard features
- Deleted with account deletion, subject to legal/security exceptions
Social graph data (friends/requests):
- Retained while account is active
- Removed as part of account deletion flow
Push token data:
- Updated over time
- Removed when invalid or when account is deleted
NFC card data:
- Retained while card is linked
- Cleared when removed or account is deleted
Child Mode and emergency sync data:
- Retained as needed for sync integrity and recovery behavior
- Removed according to account lifecycle and operational requirements
Local device cache/offline queue:
- Stored on device for reliability
- Cleared by app reset, account removal, sync completion, or app deletion
3) Account deletion behavior
NuFocus supports in-app account deletion.
When account deletion succeeds, NuFocus removes associated user data from service data stores, subject to legal and security exceptions.
4) Exceptions
Certain records may be retained longer when required by:
- Law or legal process
- Fraud/security investigation
- Abuse prevention and service integrity needs
5) Contact
For retention and deletion questions:
- [support@nufocus.in]
- [https://nufocus.in/support]
- Mailing address: Health Bloom hospital building, Room no. 402, 4th floor. 4th Main Rd, BEML Layout 6th Stage Bengaluru, Karnataka 560066